- Shipping & Returns
Shipping & Returns
If you have any goods to be returned, you are first required to complete a Return Authorization (RA). This can be accessed by logging on to your online account, selecting the relevant order, and clicking on the RA button on the same page as your order. Once the completed form has been received, Pamarco will process the request and email you with the instructions on how to handle your return. No returns will be accepted by Pamarco without this step being completed.
If the goods were ordered by you in error and bought from finished stock (i.e. off-the-shelf), and in our opinion can be returned to stock and re-sold, goods may be returned for credit. However, goods will only be accepted if they are received by Pamarco less than six months after they were initially shipped to you, unused and in perfect condition, such condition to be solely based upon the opinion of Pamarco.
All returns are subject to a 15% restocking charge, and subject to you paying the original freight costs incurred in delivering the goods, and the costs of returning the goods to Pamarco.
USA SHIPMENTS - Shipping is free of charge in the continental USA for all orders with a net product value of $1,100 or more. Orders under $1,100 will have shipping costs charged to you.
INTERNATIONAL SHIPMENTS - In the event that goods are to be shipped to destinations beyond the continental limits of the USA, all fees and expense relating to export documentation, export packing, marking, and transportation shall be the responsibility of the Customer unless otherwise agreed in writing by Pamarco prior to shipping. In addition, Customs clearance into the country of destination as well as payment of all related charges including duties and taxes shall be the responsibility of the Customer, unless otherwise agreed by Pamarco in writing. Pamarco will prepare consular and commercial documentation according to the Customer’s instructions, but shall have no liability for any loss or expense arising there from.
In the event that goods are to be shipped from the Customer to Pamarco in the USA, then the Customer will prepare all consular and commercial documentation according to Pamarco’s instructions. In the event that goods are to be shipped via ocean transportation, Customer is responsible for providing, not later than 24 hours prior to vessel departure from origin, all information required for the Importer’s Security Filing (ISF). Any fines or charges incurred as a result of the Customer not providing this information is to be paid by the Customer.